iCallme Privacy Policy EU

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PRIVACY POLICY

Effective Date: 8 Sep 2025

1. Introduction and Scope

This privacy policy applies to you if you are a resident of the European Union (EU), European Economic Area (EEA), United Kingdom, or Switzerland. This policy is established in compliance with the EU's General Data Protection Regulation (GDPR), the UK Data Protection Act, and other equivalent data protection laws.
This policy describes how iCallme Co., Ltd. ("iCallme", "we", "our", or "us") processes your personal data when you use the iCallme mobile application ("the Application") and our other related services (collectively, "the Services").

2. Personal Data We Collect

We collect personal data from you when you create a profile, use the Services, and interact with us. The types of data we may collect include:

User Profile Information: When you create a profile, we collect your first name, last name, and phone number. You may optionally provide additional information such as a profile photo, gender, email, address, or other details.
Usage and Device Information: We automatically collect information about how you interact with the Services, including your IP address, device ID, device type, operating system, usage statistics (such as features accessed, time spent), and incoming/outgoing call/message logs.
Message and Call Data: With your explicit consent, we process SMS and MMS data on your device to block spam messages, categorize messages, and provide smart summaries and reminders.[3] We also collect call data (phone numbers, time, date, duration) to provide call logs.[3] The content of your messages is processed for sending and receiving, after which it is deleted from our servers.
Contact Information: To provide the core features of the Application, we may collect and use information from your contacts, including phone numbers and call history.
Call Recordings: Your voice and call recordings are only collected by us when you actively and voluntarily use the call recording feature. We act as the data processor for these recordings and transcriptions, and you are responsible for notifying the other parties on the call that the recording is taking place and, if necessary, obtaining their consent.
Data from Third Parties and Public Sources: We may collect data from our partners, public sources, or other third parties, including competent authorities, to provide our Services.

3. Purpose and Legal Basis for Data Processing

We process your personal data based on the legal grounds stipulated in the GDPR.

Purpose for Processing Personal Data:

Providing the Services: To identify callers, detect spam, and deliver other core features of the Application.
- Legal Basis: Performance of the contract with you.
- Retention Period: Until the account is deactivated.
Safety and Security: To prevent fraud, abuse, and other illegal activities.
- Legal Basis: Our legitimate interests and compliance with legal obligations.
- Retention Period: As required by law or until the account is deactivated.
Service Improvement: To analyze how Users interact with the Application, improve features, and enhance the user experience.
- Legal Basis: Our legitimate interests.
- Retention Period: Until the account is deactivated.
Advertising and Marketing: With your explicit consent, to display targeted advertisements.
- Legal Basis: Your consent.
- Retention Period: Until you withdraw your consent.
Legal Compliance: To comply with requests from law enforcement and other legal obligations.
- Legal Basis: Compliance with a legal obligation.
- Retention Period: For the duration required by law.

4. Your Rights under GDPR

You have the following rights regarding your personal data, and we are committed to respecting and facilitating their exercise:

Right to be Informed: You have the right to be provided with clear, transparent, and easily understandable information about how we process your data.
Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct inaccurate or incomplete data.
Right to Erasure: You have the right to request the deletion of your personal data, also known as the "right to be forgotten".
Right to Restrict Processing: You have the right to ask us to limit the processing of your data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another party.
Right to Object: You have the right to object to our processing of your data, particularly for direct marketing purposes.
Withdraw Consent: You have the right to withdraw your consent at any time.Right to

To exercise these rights, please contact us via email at: support.service@eway.vn.

5. Data Sharing and International Transfers

We may share your personal data with our affiliates, vendors, and trusted third-party service providers to support our business operations and provide the Services. When transferring your personal data outside the EU/EEA/UK, we ensure that the transfer complies with legal requirements and employs legal mechanisms such as Standard Contractual Clauses (SCCs) to ensure the data is protected with an equivalent level of security.

6. Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal data. Your data is stored on secure cloud computing platforms. We retain your personal data only for as long as is necessary to provide the Services and comply with our legal obligations.[4] Data will be securely deleted when it is no longer needed.

7. Children's Data

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from anyone under this age. If we become aware that we have collected a child's personal data without appropriate legal consent, we will delete that data as soon as possible.